For small hotels & resorts

Answer every guest
in seconds, without losing
the personal touch.

Guest Desk answers guest questions from your own approved information, keeps service requests in one queue, and hands anything uncertain to your front desk.

Try it as a guest
Guest Desk admin inbox: a guest asked what time breakfast is, and the AI answer shows its approved source.
Guest chat on a phone: the guest asks whether breakfast is included and the AI assistant answers.
Real product · demo data
The front-desk day

What time is check-in?Wi-Fi password?Late checkout?Extra towelsAirport pickupHouse rules
How it helps

Less repeat work.
More time for guests.

01

Guests get instant answers

From your approved policies, with sources — any hour, on any phone.

02

Requests land in one queue

Room, guest and status in one place; guests see updates live.

03

Your team handles what matters

Anything uncertain, sensitive or special goes straight to a person.

Features

What it does

Answers in seconds, day or night

Guests scan a QR code or open a private link and ask anything about their stay. Answers come only from information you’ve approved — and show where they came from.

  • Private link per guest, expires in 30 days
  • Works on any phone, no app to install
  • Suggested questions to get started
Guest chat on a phone: the guest asks whether breakfast is included and the AI assistant answers.
Real product · demo data
See it live

Be the guest.
Then be the front desk.

Fictional portfolio demo. How your data is used · Demo terms

01

Be the guest

Open the demo resort’s guest page and ask a question, or make a service request. No sign-up.

Try it as a guest
02

Be the front desk

One click opens your own private demo desk — sample guests, requests and knowledge included. Reply, take over from the AI, approve requests. No sign-up. Your progress resumes in this browser for 3 hours, then expires. This is a portfolio showcase of Ariel Magalso’s AI engineering skills, using a fictional hotel.

You stay in control

Built to be trusted

AnswersOnly from information you’ve approvedDrafts and archived articles are never used
CheckingEvery AI answer is checked before a guest sees itA second, independent pass verifies each claim
HandoffUnsure or conflicting? It hands the chat to your staffGuests are told a person will reply
TakeoverYour team can take over any conversation, anytimeA late AI reply can never override a takeover
DecisionsIt never approves or completes a request for youApprovals stay with your staff
PrivacyPrivate guest links expire after 30 daysEach property’s data is kept separate
Under the hood

How an answer is made

For technical buyers and hiring managers — the engineering behind “you can trust it”.

  1. 01Guest asksQuestion arrives through the private link or website widget.
  2. 02RetrieveSearch runs over approved article versions only.
  3. 03DraftClaude writes an answer grounded in the retrieved evidence.
  4. 04VerifyAn independent pass checks every claim against the sources.
  5. 05Send or hand offVerified → sent with sources. Unsupported → escalated to staff.

Reliability

  • Persistent job queue with a separate worker for AI, indexing and email
  • Bounded retries, with failures visible to the owner
  • Duplicate-submission protection on messages and requests
  • Realtime updates for staff and guests
  • Row-level security and property-scoped access
  • Integration tests: tenant isolation, takeover, grounded answers, email
ClaudeGrounded answers and the independent verification pass
SupabaseAuth, Postgres with RLS, private storage, realtime
Next.js · React · TypeScriptThe app, guest pages, widget and this site
ResendInvitations, password resets and staff alerts
Who built this

Ariel Magalso

AI engineer · Philippines · remote (GMT+8)

I build AI systems that take repetitive work off a team’s plate and stop to ask a human the moment they’re unsure. Guest Desk is built end to end by me — the product, the application, the AI pipeline and its safeguards.

Engineering case studyPortfolioLinkedInGitHubhello@arielmagalso.com
Pilot program

Start with a pilot

Pilot

For a single property that wants to try Guest Desk with real guests and its own policies.

  • Setup with your real policies and contacts
  • Guest QR code and private links
  • Staff inbox, requests and knowledge
  • Website widget for your own site
Talk about a pilot

Custom

For groups or properties that need something tailored — more languages, workflows or integrations.

  • Everything in the pilot
  • Workflow changes scoped together
  • Help structuring your knowledge
  • Direct line to the engineer who built it
Start a conversation

No prices yet, no checkout — we agree on the details together.

FAQs

Your questions, answered

Will the AI make things up?

It only answers from articles you’ve approved, and every answer is checked by a second pass before sending. If the information isn’t there or doesn’t agree, it hands the question to your staff instead of guessing.

What if a guest needs a person?

Guests can tap “Talk to front desk” at any time, and your staff can take over any conversation from the inbox. Once staff take over, the AI stays out.

How long does setup take?

Create your property, add or import your policies, approve them, and print the QR code. A small property can be ready the same day.

Does it connect to my booking system?

No. Guest Desk doesn’t read reservations, rates or availability, so it never promises a room or a price. Questions like that go to your team.

Who can see guest conversations?

Only your property’s staff accounts. Guests reach their own conversation through a private link that expires after 30 days.

Can I try it before talking to anyone?

Yes — chat as a guest right now, then open the admin demo with one click to see the front-desk side. No sign-up needed.

Contact

Running a small hotel or resort?

Tell me about your property — I’ll show you how Guest Desk would handle your guests.

hello@arielmagalso.com